Who is Last Bubbles?
Last Bubbles is the first and only daily wine deal that is 100% sparkling! Every morning you can expect an email from us with a hand-picked sparkler priced well-below retail, with notes including flavor profile, production methods, serving recommendations, and plenty of fascinating stories about the farmers and vintners who make it all happen.
Last Bubbles is the brainchild of a group of entrepreneurs and longtime experts in various arenas in the global wine business. We’re Napa Valley-based, globally-trained connoisseurs who’ve been doing this sort of thing for decades. Besides sipping bubbly a bit too early in the day, we're true professionals.
Can I send my order as a gift?
Aren’t you thoughtful! Who doesn't want to pop a bottle of bubbly on a special occasion? We’re thrilled to help you make someone’s day. Just enter a message in the gift message section at checkout, and we'll send it along, making sure not to include an invoice.
Can I buy a gift certificate?
We don't have physical gift certificates, but you are welcome to purchase gift credits to put into another account. Just email us at [email protected] to set this up!
How can I earn and use credits at Last Bubbles?
You earn credits toward future purchases simply by inviting your friends. If a friend signs up for an account through your referral, they receive $10 in credits when opening their account, and you receive $30 in credits when they place their first order - et voilà! And, if you are the lucky person to purchase the last bottle of bubbles we are offering that day, you get $50 in credits instantly, and placed directly into your account!
What is your invite policy?
You may invite family and friends to our site as a way to promote the site and earn referral credits. However, please refrain from opening multiple accounts to acquire referral credits. You cannot send multiple orders to the same address under different accounts to acquire credits. One invite per address and per credit card (and we do check!) If we find a customer has done any of this, all associated orders will be canceled and the accounts will be blocked. We have the last judgment on all orders and can cancel if we feel the system is being abused. Help us keep Last Bubbles fun!
I want to order over the phone or through email. Can I?
Nope, sorry. All orders must be placed through the website. If you have special instructions, please enter them into the shipping notes box while placing your order. Please see the next question to understand why we do this.
Why can’t I call or drop by? Can I talk to a live person?
Last Bubbles is what we call "lean and mean." We run a tight ship with no frills, and that’s to keep prices down and keep the deals coming. Being "email only" lets us consolidate our efforts and energy into doing just that.
We are available Monday-Friday, 8am-5pm (Napa Time). Emails sent after-hours on a Friday or over the weekend will be answered in the order received when we return to the office.
If you have a comment or suggestion that does not require a response, feel free to leave us a voicemail at 707-273-1706. If you prefer to use our voicemail for a service request, be sure to state your name and email address in your message, as our reply will come via email.
What payment options do I have?
You can pay using Visa, MasterCard, American Express, and Discover. We do not accept checks or money orders.
The wine that I want to order is no longer on the website. How do I order it?
We put up a new wine offer each day. Usually, we sell out, and when it's gone, it's gone... right? Well, there's always a possibility of customer cancellation. Feel free to email us at [email protected] to check if we have a spare bottle or two.
Is Ground Shipping always free?
As long as you buy the minimum amount stated in the shopping cart then the shipping is on us. This applies to anywhere we ship in the U.S., but excludes Alaska and Hawaii. If you're ordering fewer than the minimum, you will see a $15 flat-rate shipping charge applied to your order.
Can I use a faster shipping method?
Yes. We offer Overnight and 2-Day Air at reduced costs to most states. Wine is heavy and expediting a package is expensive, but we will always quote you the lowest price we can secure.
Can you hold onto my wine at your warehouse for a future ship-date?
We can hold your package for up to two weeks during the regular shipping season, and for an extended period of time during the summer season. If you have a specific ship date, please add that in the shipping notes box.
I want you to ship my wine via Ground mid-summer in a heat wave... Can you?
Choosing the Hold option during the summer months is always your best bet. This is for your benefit and the integrity of your wine! Heat is wine's worst enemy. The Hold option will keep your wine in our temp-controlled warehouse until the weather cools (typically our heat hold runs from May to October). We will email you in advance of your wine departing the warehouse.
But if you need that bottle now (trust me, we understand), your next best option is to utilize an ice pack. You'll see this an an option for most states in the checkout. Keep in mind, inclement weather can cause popped corks, leakage, and major damage to the wine itself. Fully frozen ice pack will give out within a couple of days of transit in high temps, so keep that in mind when choosing your shipping/hold method on the checkout page. We have a variety of additional expedited shipping options as well; please note that these will have a higher shipping rate.
How long before I receive my wine?
During our regular (non-summer) shipping season, your order will depart within 2-5 business days (oftentimes, even sooner!) If your order isn't received in 10 business days, please email us at [email protected].
Do you insure your shipments?
You are automatically opted into shipping insurance at checkout. It is 1% of the subtotal and will cover you in case of loss or damage in transit. If you do not want this protection, you may deselect the 'Shipping Insurance' box at checkout.
What happens if I receive a defective product?
Just email us at [email protected]! Last Bubbles guarantees the excellent provenance of the wine it sells, and stands behind every bottle. For wine you've had in your possession longer than six months, our support may be limited as we have no way of verifying the conditions it was stored in. We will, however, review this on a case by case basis.
What happens if my shipment is being returned-to-sender?
In the event that your order is rerouted back to our warehouse, our returns team will reach out to you once the package has been checked in, providing you with choices on how to proceed.
What if my shipment is lost or damaged?
Email us at [email protected] and we will get this sorted out. We always recommend adding shipping insurance when placing a new order (if fact, the system will default to add insurance). So long as you didn't opt-out, if your package has been lost or damaged you are fully covered! We can issue a credit card refund or a store credit for the purchase. Alternatively, if the wine is still available, we would be happy to send a replacement!
Without shipping insurance, we can only reimburse you through an account credit.